22
Mar
2018

The Business Book Awards 2018

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At last week’s inaugural Business Book Awards ceremony in Central London, Lucy McCarraher said in her welcoming speech that she had set up the awards in partnership with Thinkfest, in response to changes in the business book market: ‘Business books themselves have increased in quality as well as quantity. Overall, business authors have become more sophisticated in the way they write…

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01
Mar
2018

Kentucky Fried Crisis

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We have three golden principles when it comes to communication: authority, authenticity and audience. Usually, we apply them to speaking in public and giving presentations – but they work well across other communications as well. Forget about where you put your feet on stage and what font looks good on a poster; instead ask if what you’re saying (or doing)…

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19
Sep
2017

‘What AI means for leaders’

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Automation has already touched every industry on the planet: whether it's sorting the rotten apples out of a harvest or customers scanning their own shopping at a supermarket checkout, machines are deeply entwined in our lives, whether we notice them or not. It's tempting, especially for those of us whose skill set falls in what might broadly be called 'the…

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16
May
2017

The butterfly effect: United Airlines in a flap

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  • aviation . customer service . david dao . press relations . united airlines .

It's sometimes a challenge to work out the level at which we pitch our advice. Some clients are experienced media performers who want to step up a level. Others really need the basic building blocks to help them understand the fundamentals of communications. I wonder, if we worked in customer service, we would've been bold enough to open proceedings with…

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24
Feb
2017

Desert Island Discs at 75: A PS Programmes tribute

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Eric Coates’ By the Sleepy Lagoon orchestral and the sound of seagulls have, since 1942, been transporting radio listeners to the far-flung sandy shores of a mythical desert island where more than 3,000 guests have been cast away. Seventy-five years since Desert Island Discs was first broadcast we’re sure its creator Roy Plomley could never have imagined how his simple…

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20
Feb
2017

The Power of Charisma (Part 3) – Hints, Tips & Tricks

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In my third and final instalment of my series on charisma, I'm going to give you some tips and tricks on how to inject more charisma into your stage presence and suggest an approach to speaking that may be new to you. The story so far… I’ve explored what makes speakers charismatic and impactful. I’ve considered how charisma can be both a…

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14
Apr
2016

Coming Up Down Under: a new ICC for Sydney

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The punishing heat of the long Australian summer has given way to a cooler slant of sunshine, punctuated by downpours in Sydney, NSW, but nothing that could stop the crowds of tourists from hopping between the cafes around Darling Harbour. Darling Harbour, if you don't know it, is right under the bridge, just along from the more flashy Opera House,…

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28
Feb
2016

How to be politically neutral until the EU referendum

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The date for the UK’s historic referendum on continued membership of the European Union has been set, and those of us who are politically neutral by profession are going to have to watch our mouths closer than usual. Neutrality is sometimes an uncomfortable place to be - you’re more likely to be viewed as an enemy than an ally, and…

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07
Nov
2015

3 Golden Principles of Public Speaking: #1 – The Audience

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It has been over a year since our book, ‘Insider Secrets of Public Speaking’ hit the shelves, and in that time we’ve delivered dozens of workshops, training programmes, speeches and coaching sessions off the back of it. In the run up to Christmas, we thought it would be helpful to look back at the core advice we gave, and examine…

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13
Sep
2015

Picture Power

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The memory does not like complexity. When we are coaching speakers or work- shopping crisis media management, our advice often boils down to: keep it simple. Whether it’s a speech or a statement, you often have to frame your message just as you would a picture. You can’t put brush to canvas until you know how big the canvas is;…

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